Privacy Policy

Last Updated: January 2025

1. Introduction

At Ferris Health, we understand that your privacy is paramount, especially when dealing with sensitive health information. This Privacy Policy explains how we collect, use, protect, and share your information when you use our Services. We are committed to maintaining the highest standards of privacy and data security.

By using Ferris Health, you consent to the data practices described in this policy. If you do not agree with any part of this privacy policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address and password (you may use a pseudonym instead of your real name)
  • Profile Information: Optional demographic information to personalize your experience
  • Health Information: Information about your OCD symptoms, triggers, and progress that you choose to share
  • Communication Data: Your interactions with our AI therapist and any messages you send to our support team
  • Payment Information: Processed securely through our payment processor (Stripe); we do not store credit card numbers

2.2 Information Collected Automatically

  • Usage Data: How you interact with our Services, including features used and time spent
  • Device Information: Device type, operating system, browser type, and mobile device identifiers
  • Log Data: IP address, access times, and pages viewed
  • Analytics Data: Aggregated data about app performance and user behavior patterns

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Personalize your therapeutic experience based on your specific needs
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities to improve our Services
  • Detect, prevent, and address technical issues and security breaches
  • Conduct research to improve OCD treatment methodologies (with anonymized data only)
  • Comply with legal obligations and protect our rights

4. Data Security

We implement security measures to protect your personal information:

  • Encryption: All data is encrypted in transit
  • Access Controls: Authentication and authorization protocols limit access to personal data
  • Secure Infrastructure: Our services are hosted on secure cloud infrastructure

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

  • With Your Consent: When you explicitly authorize us to share information
  • Service Providers: With trusted third parties who assist us in operating our Services (under strict confidentiality agreements)
  • Legal Requirements: When required by law, subpoena, or other legal process
  • Protection of Rights: To protect the rights, property, or safety of Ferris Health, our users, or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (your information remains protected)
  • Aggregated Data: We may share anonymized, aggregated data that cannot identify you personally

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Export your data in a portable format
  • Opt-out of certain communications
  • Withdraw consent for data processing where applicable

6.2 Data Retention

We retain your information for as long as your account is active or as needed to provide Services. You may request deletion of your account and associated data at any time. We may retain certain information as required by law or for legitimate business purposes.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Keep you logged in to your account
  • Remember your preferences and settings
  • Analyze how our Services are used
  • Detect and prevent fraud

You can control cookies through your browser settings. Disabling cookies may limit certain features of our Services.

8. Minor's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from an individual under 18, please contact us immediately, and we will delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice through email or the Services.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: JamisonMercurio@gmail.com
  • Phone: 716-425-2242
  • Address: Ferris Health, Inc.

For privacy-specific inquiries, please include "Privacy Request" in your email subject line to ensure prompt handling.

11. Your Acceptance

By using Ferris Health's Services, you signify your acceptance of this Privacy Policy. Your continued use of the Services following the posting of changes to this policy will be deemed your acceptance of those changes.